Our Services
Integrated solutions across customer engagement, recovery, metering and enforcement.
Field Engagement
Supporting effective customer engagement through welfare visits, reconnect visits and pre-litigation assessments, with support signposting and affordability capture to drive sustainable outcomes.
Metering
We provide specialist metering support, including nationwide installation and maintenance, complex metering solutions, revenue protection and warrant of entry. We help clients to manage risk, recover loses and maintain compliance.
Motor / Asset Recovery
Specialist motor and asset recovery services designed to protect asset value, reduce risk, and deliver efficient recovery outcomes through compliant, intelligence-led field operations.
High Court Enforcement
Delivering fast, nationwide High Court Enforcement services to recover debts through UK’s largest field of trained enforcement officers.
Specialist Services
Helping residential, commercial, and landowners regain possession through expert eviction and property recovery services, including tenants, squatters, encampments, and protester removals.
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Scaled capability, flexible solutions and quality you can trust.
Experienced field professionals, assured quality
Our service is delivered by highly trained, experienced field professionals who understand the complexities of customer engagement. Every visit is subject to a robust 100% quality assurance framework, ensuring consistency, compliance and the highest standards of conduct. This gives our clients complete confidence that activity in the field reflects both policy requirements and community expectations.
Flexible, specialist-led solutions
Engage provides a genuinely flexible approach, combining core engagement capability with with specialist services including metering, enforcement and complex case handling. We tailor delivery models around your priorities, integrating specialist expertise where required to resolve challenging cases efficiently and sensitively.
Technology-enabled insight
Our field activity is fully supported by secure, data-driven technology, providing real-time visibility of performance, outcomes and customer interactions. Through integrated reporting and analytics, we deliver actionable insight that supports transparency, informs decision-making and drives continuous improvement.
Welfare-first approach
We recognise that many cases require a balanced, supportive approach. Our teams are trained to identify vulnerability and respond appropriately, ensuring individuals are treated fairly and signposted to the right support where needed. This underpins a delivery model that protects both individuals and the authority’s reputation.
Backed by the wider Marston Group
Engage clients benefit from direct access to the broader capabilities of the Marston Group, enabling a fully integrated approach across enforcement, recovery, and related services. This ensures scalability, resilience and access to wider expertise whenever it is needed.
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“ Since working with Engage, we've been impressed by their communication, proactive issue resolution, and high safety standards. Their strong commitment to compliance in metering ensures customer safety and a reliable working environment, with consistent, high-quality project delivery and proactive engagement in compliance initiatives.”
Field Fulfilment Quality and Governance Lead, Large Utility Supplier
Our 3 step approach ensures consistent, reliable performance
AssessCreate early-stage clarity and make confident next-step decisions. We gather real-world intelligence, identify vulnerability, and assess case viability — helping you act proportionately and effectively.
ConnectReach customers traditional routes can’t. We re-establish meaningful contact through face-to-face engagement — supporting earlier resolution, improved outcomes, and better customer experiences.
RecoverWhen appropriate, we deliver compliant recovery and enforcement; balancing performance with fairness to achieve the right outcome for both organisation and customer.
Working together to achieve
better results
We believe the best outcomes are achieved through collaboration. Engage works in partnership with organisations to design and deliver tailored field service solutions that align with operational goals, policy requirements, and customer needs with a 100% QA guarantee.